1. Booking Confirmation:
All bookings made through Widevision Travel (Pty) Ltd (“the Company”) are subject to availability and confirmation. A booking is considered confirmed only upon receipt of full payment and confirmation from the Company.
2. Cancellation Policy:
The Company operates on a 24-hour cancellation policy for all group experiences we run. Clients must notify the Company of any cancellations at least 24 hours prior to the scheduled experience to receive a full refund.
Additionally, some experiences may be subject to a 48-hour cancellation policy imposed by our suppliers. Clients will be informed of such policies prior to booking. Exceptions to the cancellation policy may be made in cases of natural disasters or severe weather conditions preventing the experience or tour from taking place.
In cases where more than three experiences are designed within one itinerary, the Company implements a 1-week cancellation policy. Clients must notify the Company of any cancellations at least one week prior to the scheduled start date of the itinerary to receive a full refund.
3. Private Itineraries:
For private itineraries designed by the Company, we offer flexibility to accommodate the preferences of our clients. Clients may request changes to activities, subject to availability and agreement from both parties. The Company will make every effort to accommodate client requests while ensuring the quality and integrity of the itinerary.
4. Payment Terms:
Full payment is required at the time of booking to secure the reservation unless otherwise specified by the Company.
Payment methods accepted include credit/debit cards, bank transfers, and other methods as specified by the Company.
5. Refund Policy:
Refunds for cancellations made within the specified cancellation period will be processed within a reasonable timeframe.
Refunds will be issued to the original method of payment unless otherwise agreed upon by both parties.
6. Liability:
Widevision Travel (Pty) Ltd holds passenger liability insurance on our vehicles used during our experiences and tours we run. The Company also acts as an agent for transportation companies, hotels, and other suppliers, providing services included in the itineraries. The Company shall not be liable for any loss, injury, or damage sustained by clients during the course of the experience or tour run but our supplier vehicle should they not have passenger liability insurance.
Clients are advised to obtain adequate travel insurance to cover any unforeseen circumstances.
7. Changes to Itinerary:
The Company reserves the right to make changes to itineraries, accommodations, and activities due to unforeseen circumstances or events beyond our control. Clients will be notified of any significant changes before hand and as soon as possible.
8. Governing Law:
These terms and conditions shall be governed by and construed in accordance with the laws of [South African jurisdiction], and any disputes arising out of or in connection with these terms and conditions shall be subject to the exclusive jurisdiction of the courts of [South African jurisdiction].
9. Agreement:
By booking an experience with Widevision Travel (Pty) Ltd, clients acknowledge that they have read, understood, and agreed to these terms and conditions.
Widevision Travel (Pty) Ltd
E: Info@widevisiontravel.com
C: +2782 926 8539
Last updaed: 1st Jan 2024
Widevision Travel.
